- In certain web browsers you may need to allow cookies for the add-on to work.
- Make sure you have an internet connection.
- Is the icon locked? Most icons need a paid Noun Project subscription to access. You will need to log in to your Noun Project account in the add-on.
- Double check you are logged into correct account by logging out and logging back in.
- Check your program’s compatibility
Our add-on requires one of the following versions:
- Adobe Illustrator Creative Cloud 2016+
- Adobe Photoshop Creative Cloud 2016+
- Adobe InDesign Creative Cloud 2016+
6) You cannot insert icons into a Locked Layer in Illustrator. Unlocking that layer will resolve the issue.