1) Make sure you have an internet connection.
2) Is the icon locked? All but 100 (the starter pack) of the icons need a paid Noun Project subscription to access. You will need to log in to your Noun Project account within the add-in.
3) Double check you are logged into the correct account by logging out and logging back in.
4) Check your program’s compatibility.
Our add-in requires one of the following versions:
- PowerPoint 2013 Service Pack 1 or later
- PowerPoint 2016 for Mac
- PowerPoint 2016 or later
- PowerPoint Online
- Word 2013 Service Pack 1 or later
- Word 2016 for Mac
- Word 2016 or later
- Word Online
- Enterprise, Click-to-run and Professional Plus versions of Office may not be eligible, or may require administration approval.